Lazada Philippines Review – My thoughts after buying from them twice

 

Lazada is one of the more popular online stores here in the Philippines and if you’re reading this post because you’re not sure if the site is legit, I’m telling you now that it is.

If you’re looking for proof that Lazada is not a shady site or if you’re researching buyer experience before actually making a purchase, I think this post well serve you well :).

It’s always prudent to do your research first before actually making a purchase, especially if you have no prior experience with the site or with online shopping. So kudos to you for doing your due diligence ;).

Lazada Philippines

Again, Lazada is Legit!!!!Lazada logo

I wrote a review for another online shopping site called Zalora Philippines and despite that site being fairly popular as well (just like Lazada), I consistently got comments and private emails asking me if the items they sold were original, or if the site was legit, and similar other inquiries.

So for this post, I figured I’d just let you all know immediately in big bold letters that it is :).

I’ve bought from the site twice already and I’ve never had any problems. My friends have also purchased items from Lazada, some of them residing outside the metro and I’ve never heard them complain about their experience.

I wish they had more stuff… but they’re ok

It’s undoubtedly no Amazon, but the selection is ok. I really wish we had a one-stop-shop online where you could search for pretty much anything and find it there.

Take amazon for example. You can find anything you want there, from the most popular gadgets to the most obscure niche collectibles.

But even if Lazada isn’t as massive as Amazon, the selection is decent and has its good points.

For example they don’t take too long to deliver (in my experience at least). The items are also of good quality and original so if you’re scared that you’re gonna get some knockoff, rest assured that items on Lazada are as advertised. If it says it’s a Nike shoe, then it’s an original Nike shoe and not some cheap copy.

I love COD 🙂

The bestest thing about Lazada (and Zalora as well incidentally) is the Cash On Delivery (COD) Option that they have. I personally prefer to avoid using my card if I can so the COD option is a god send.

COD not only allows you to avoid interest accumulation on your card (and the hassle of having to go to wherever you have to pay them) but it’s also a brilliant way of encouraging first time purchasers to give online shopping a try.

I know that most people avoid shopping online because they don’t like exposing their sacred credit card numbers to the big bad online world. Which is a legitimate fear in my opinion, especially if you have no experience in buying anything online.

With COD, Lazada shoulders most of the risk in the transaction and their customers get pretty much all the upside. When you make a purchase Lazada will have to deliver the item hoping that you or someone you designate will be there with the money promised them when they knock on your door.

So the customers don’t actually pay anything until the moment that the item is at their doorstep.

I think this is brilliant and very apt for the type of consumers we have here in the Philippines. A lot of buyers here have never purchased anything online and this is a great way to baby step them and build their experience and confidence when it comes to shopping online.

How long does it take to deliver?

I ordered my Iron Gym last Thursday and got it Sunday afternoon. That’s two and a half days. I live in the Metro Manila so it was pretty fast.

They even sent me a text Sunday morning to inform me that my item would be arriving that day.

Here’s a picture of what I bought.

IMGP8702

This is my second purchase. My first was a pair of earphones and I believe they arrived at around 2 or 3 days from online purchase as well.

The iron gym came wrapped in plastic but I already took that out so you won’t see it in the above picture. There’s no special packaging or anything like that when you buy from Lazada. Whatever the original packaging of the item you buy is, that’s what you’ll get (which is normal).

Lazada Philippines

So is there anything to watch out for?

I didn’t experience this personally but I have read posts/comments in other blogs about some other buyers receiving incorrect items. Lazada does allow returns but from what I’ve read they seem to be horrendous at it. You will get your money back and/or the correct item but it seems to take a while.

I don’t know how much their return process has improved now (the posts I read were either months or years old) but I hope you never have to return your items in the first place lol.

If you’re afraid of this though just always pick Cash on delivery. That way you can check during the delivery if the item is correct or not. If it’s not, just tell the delivery guy to return it. Simple.

Again, this didn’t happen to me. I’m fairly satisfied with my orders but I figured I might as well let you all know that the company is not perfect and online shopping is still relatively new here in the Philippines. So there should still be some kinks in their system.

UPDATE: You might be interested to know that if you’re ordering multiple items, they might not arrive at the same time. I just ordered 3 more items last monday and the first one got delivered today (wednesday). The delivery guy said that happens sometimes. Not sure why this happens. Maybe they dont stockpile their items in one place and source them only when an order is palced. You dont get extra overhead though for delivery and i think all items should still arrive within 5 days if you’re in the metro so I don’t really mind.

hmmmm…. that’s pretty much all I have to say about Lazada I guess. All that’s left is to show you how I made my purchases.

Step-by-step guide to purchasing at Lazada.com.ph

First thing you need to do is head over to their site and pick the item you want. You can either use the search feature or just go through the categories to find what you want.

Lazada F

 

Once you find the item that you want, click it and it’ll take you to the items main page. When you get to the main page, you’ll see a lot of info about the item you want.

It’ll show you if the item is available and how long delivery time will take if you’re inside or outside the metro.

If you’ve already made up your mind to get the item, just hit the “Buy Now” button.

Lazada Buy now

A pop up asking you to confirm your order and asking you for the number of units should com out. At the bottom of the pop up will be two options.

The first on the lower left of the box, is a small text link that will say “Close and continue shopping”. Hit this if you want to add more items to your cart before you check out.

The second option on the lower right side of the box is a rather obvious orange “Proceed to checkout” button. Choose this one if you’re done shopping.

Lazada pop up1
 If you decide to check out, you’ll be taken to a page where you’re asked to sign in. There are two options here.

You can either just sign in with your email, or if you have an existing Lazada account, you can use that (you need to type in your password as well). Me I just input my email (the first option).

Lazada sign in

Once you hit continue, you’ll be taken to a page where you’ll input your personal information and delivery address. Do that and make sure that you don’t make any mistakes especially with the address.

Lazada buyer info

 

Once you hit continue, you’ll reach the final step of the order process. You get to select what payment method you’ll be using. I personally always go with Cash On Delivery but other options are also available.

Lazada place your order

After placing your order, you’ll go the order confirmation page which will have your order number. This same information will also be emailed to the address you used to sign in so you don’t need to write this down if you don’t want to.

That’s it you’re done 🙂

So I hope this post has been helpful in some way. Buying from Lazada is safe and I hope that I’ve somehow convinced you of that.

I can’t promise that your experience with them will be as good as mine. But hopefully it will be hehe.

Happy Online Shopping Everyone :).

Lazada Philippines

The following two tabs change content below.
Malds Menzon is the owner and main writer for The Fit Pinoy blog. He's a law student, blogger, internet marketer and fitness enthusiast who enjoys writing about all the gyms he's been to and fitness classes he's tried. He spends most of his time either at the gym or studying/writing at one of the Starbucks places in the Metro Manila Area. He usually looks a little too serious but he's a nice guy so don't be afraid to say hi if you run into him :). You can follow or add him on Twitter and Google+ by clicking the appropriate buttons on your left (below the picture).

Latest posts by Malds (see all)

 

14 Comments

  1. Pingback: Zalora Philippines Review - My First Purchase Experience

  2. Emmanuel Isidro 9 January, 2015 at 12:41 pm

    You must be pretty lucky. I ordered an Asus Zenfone 5 Lite on January 1, 2015 and paid via paypal, and they gave me this tracking number [L0631531J] and told me to check the status on http://supplychain.2go.com.ph/index.asp. That was a week ago. You can try it out if it shows any result. I’ve sent 2 tickets, never had any response. Lazada is the WORST online site I have ever shopped on. I have tried ebay multiple times, bought from both local and international sellers, and never had any problem. I have been buying online from 2008 up to now. I thought lazada would deliver quick because its a local one, but I was very, very wrong. I opened a dispute with paypal, and no surprise at all, lazada never made any response. No response to support tickets I opened on their site, no response to paypal dispute. NEVER will I buy again from lazada, ever.

     
  3. waitingforgold 10 December, 2015 at 3:51 pm

    COD rules! My biggest purchase so far was for Alcatel Flash 2. It arrived earlier than expected and in excellent condition. Never had a problem with the unit til now.

     
    • Malds 11 December, 2015 at 1:13 am

      I’ve bought cguro 6 items from lazada the past 2 or 3 weeks lang. Everything came in good condition naman and pretty fast pa. Biggest purchase ko recently was an sjcam na wifi.

      And I agree, COD is amazing. Basta maingat ka and you know what you’re buying and how to spot problems sa items mo, it’s pretty safe to buy from sites like Lazada.

       
  4. danilo 16 December, 2015 at 4:45 pm

    my issue goes like this, I order a speaker 1 item but my BDO debit card has no exp. date on it, i just continue, it appears on “my orders” the question is how did it happen it should be invalid caus i didnt fill up the exp. date i repeat the proces i did and my problem grows in the “My Orders placed in” I have 3 orders with the same item i need only one but i cant cancel it caus they dont email me the track number and there is no cancel option Im afraid Im going to pay all the 3 items and I wont recieve the item caus i didnt fill up all the payment form but i did put my account number please anyone help or explain if its ok?

     
    • Malds 16 December, 2015 at 9:57 pm

      Hey danilo,

      Are you sure it’s on “my orders” and not cart? What does it say on the item? because if it’s really on my orders, it should highlight if it’s “processing”, “shipped,” or “delivered.

      If you just bought (accidentally) the item today it’s most likely still being processed. That part takes 12-24 hours for local products in my experience. You should be able to cancel it if it really was accidentally bought. I’ve done that a couple of times.

      If there’s no cancel button (there should be one if it’s really in the “my orders” tab) then it might be a glitch. I actually have an order on lazada right now that’s still in the “processing” stage and I can see the cancel button.
      Lazada

      Just give lazada a call at (02)795 8900 to settle it or message them here http://www.lazada.com.ph/contact/.

      It’s pretty easy to cancel an order with lazada naman. The problem according to most other bloggers is the actual process of returning stuff, they seem to be pretty slow. I’ve never returned anything yet tho so I’m not speaking from experience. That’s just what I’ve read.

      But I have cancelled a couple of orders before and it’s pretty straight forward.

       
      • danilo 16 December, 2015 at 10:56 pm

        hope i can provide you a picture but i dont know how to upload from this comment
        in my order its just show i have 3 place order the rest is blank not like the picture you try to show in your comment

         
        • Malds 17 December, 2015 at 12:02 am

          Hey Danilo,

          Try contacting them through their contact page or number. If the three pictures don’t appear in your ordered items when you click them then chances are the order didn’t go through.

          Because the moment you order something, the processing icon should turn orange in your “my orders” page.

          Also try “print screen” and uploading a picture of your account on FB or any other free image hosting site online and link it here. Maybe I can help you more if I actually see it.

          But it’s probably best that you message lazada and talk to them about your problem. They can cancel it pretty easily if you ask them.

           
  5. Celine 5 January, 2016 at 11:12 am

    I always choose Cash-on-delivery when buying products from Zalora and Lazada. This way I receive that product first before paying for them.

     
  6. HR 3 September, 2016 at 12:05 pm

    Are they selling original MK bags? it is very cheap compared to US price in MK stores.

     
  7. Jeffrey 2 October, 2016 at 1:08 am

    If its multiple item or different day shipment, do I pay for full amount on first shipment?

     
    • Malds 28 October, 2016 at 11:40 am

      each shipment is treated as a different transaction. you only pay for the ones that arrive.

       
  8. JM 11 November, 2016 at 6:48 pm

    Hi ! I just ordered a phone from Lazada via COD. I am nervous and hesitant now due to lots of negative comments I’ve read. Question is, do you happen to know if I can open the package and check if the item I ordered is in good working condition before paying the delivery guy?

     
  9. Bean018 8 January, 2017 at 8:46 pm

    I’ve ordered thrice with about ten items. twice through COD and once through credit card. Never had any problem. Probably the best option for local items.

     

Leave a Reply